A clear and fair resolution
What qualifies for help, what to send us and how approved refunds are handled.
Consumable products
For hygiene and safety, opened beverages cannot be returned because of taste preference. Please review product descriptions, sugar and caffeine information before ordering.
Incorrect or damaged items
Contact us within 48 hours of delivery with your order number and clear photographs. After review, we may offer a replacement, account adjustment or manual refund.
Manual refunds
Our current payment adapter does not expose an automated refund method. Approved refunds are recorded and handled manually by the operations team. Banking timelines vary by payment method.
SipPoints reversal
Points earned from refunded product value are reversed proportionally. Shipping fees do not earn points.